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1 Installing and Using
the PC Software
1.1 Why do I need the PC software?
1.2 How do I get the PC software?
1.3 What is a Print Link ID?
1.4 I
lost my Print Link ID. How do I get a new one / find it etc?
1.6 Why do I need to install Adobe
Acrobat Reader?
1.7 What is my?
A. User
ID?
B. PIN?
C. Photo
e-mail address?
D. Print
Link ID
1.8 Can I upload photos from more
than one computer?
1.9 How do I use the PC software?
A. To
select photos from your computer
B. To
upload photos
1.10 Why is there a printer icon in my
system tray?
1.11 Why aren’t my photos uploading?
2 Viewing a Slideshow
2.1 How do you use the
slideshow?
2.2 How do you stop the slideshow?
2.3 Can I display photos from
multiple albums in a slideshow?
3 Printing Photos
3.1 I clicked print, where are
the photos supposed to print?
3.2 Can I print multiple photos
at a time?
3.3 What is the difference between
an Automatic and a Manual print job?
3.4 Does this system work with
my non-Canon camera / printer?
3.5 Why aren’t my photos printing?
4 Sharing and Receiving
Photos from Friends
5 General troubleshooting
5.1 What
channel is the Canon Photo Channel on?
5.2 I
tuned to Channel 90 and it says "Not Authorized".
5.3 How
do I use the remote control with the Canon Photo Channel?
5.5 Why
can’t I see this channel on all my TVs?
5.6 How
do I retrieve my photos if I decide to cancel my account?
5.7 I
accidentally deleted one or more photos from my account. How do I
get them back?
5.8 My
cable box stopped responding and the screen is frozen. What should
I do?
5.9 How
do I block access to this channel from my children?
| 1 Installing
and Using the PC Software |
| 1.1 |
Why
do I need the PC software?
The Canon Photo Channel software consists of 3 utilities:
- Photo TV Link – This is the software
you use to upload photos from your hard drive to your Photo
Channel.
- Photo TV Link Direct – This is a special
utility just for Canon Powershot digital camera owners. When
connecting a Canon camera to your computer, you will have
an option to send photos directly from the camera to your
Photo Channel.
- Print TV Link – This software receives
photo prints from your TV and sends them to your PC printer.
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| 1.3 |
What
is a Print Link ID?
The Print Link ID is a unique 12-character code that links your
PC software with the digital cable box (or boxes) in your home.
You must enter this code when you install the PC software. |
| 1.7 |
What
is my?
| A. |
User
ID?
You will need to enter your User ID when
uploading photos using the PC software. You can also give
out your User ID to friends who also
have the Canon Photo Channel so they can share albums
with you. You can see your User ID on
the top of the Start Page of the Canon Photo Channel on
your TV. |
| B. |
PIN?
You will need to enter your PIN when
uploading photos using the PC software. By default, your
PIN is the last 4 digits of your Time
Warner Cable account number. For security, we do not display
your PIN on the My Account screen. |
| C. |
Photo
e-mail address?
Your Photo E-mail address is a special e-mail address
to allow you to view photos on your TV sent to you through
e-mail. Give this address to your friends and family and
tell them to send photos. Any JPEG photos
sent to this address will appear in your Photos from Friends
e-mail Inbox. When new photos arrive, a green light in
the Photos from Friends button will blink. |
| D. |
Print
Link ID?
The Print Link ID is a unique 12 character
code that links your PC software with the digital cable
box (or boxes) in your home. You must enter this code
when you install the Print TV Link PC software. |
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| 1.8 |
Can
I upload photos from more than one computer?
You can install the PC Upload software (Photo TV Link)
on multiple computers, but make sure that you only install the
PC Printing software (Print TV Link) on a single
computer. If you have multiple computers with Print TV Link
running, your photo prints might end up going to the wrong printer. |
| 1.9 |
How
do I use the PC software?
To run the software, double-click the Photo TV Link
icon on your desktop or go to your Start menu and select
Canon Photo Channel > Photo TV Link
| A. |
To
select photos from your computer
From the window on the left side, choose the folder that
contains your photos. Select photos by clicking with your
mouse. You can select multiple photos by holding down
the Ctrl key while you click, or you
can select a continuous number of photos by clicking the
first photo you want to select, then hold down the Shift
key and click another photo to select all photos
in between. You can also click on the Select All button
at the top of the screen to select all of the photos in
a folder. |
| B. |
To
upload photos
After selecting the photos you wish to upload, enter your
User ID and PIN, then
click the Upload button. Your
photos will be automatically transferred to your account. |
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| 1.11 |
Why
aren't my photos uploading?
Check your Internet connection. You must be connected to the
Internet in order to upload photos to your account. If you see
the message "Not enough space on the server",
this means you do not have enough storage space left in your
account to store any more photos. Before you can upload additional
photos, you will need to delete some of the photos in your account.
Please note that photos in your e-mail inbox also count
against your storage space, so don't forget to check your mailbox
in Photos from Friends. |
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| 2.1 |
How
do you use the slideshow?
There are two ways to start a full-screen slideshow:
Method #1
| 1. |
Select an album containing the
photos you want to view. |
| 2. |
Select the Slideshow
button to bring up the first photo in your album. |
| 3. |
Select the Play
button 
to begin a self-running slideshow or use the
Next
button 
to advance to the next photo in the album. |
Method #2
| 1. |
Select an album containing the
photos you want to view. |
| 2. |
Select a photo within the album
to bring up the single photo view. |
| 3. |
Select the photo again to begin
a slideshow with the selected photo. |
| 4. |
Select the Play
button
to begin a self-running slideshow or use the
Next
button
to advance to the next photo in the album. |
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| 2.2 |
How
do you stop the slideshow?
If the slideshow is playing in full-screen, press the Select
button on your remote control to bring back the menu bar at
the bottom of the screen. Select the Stop button
in the menu bar to exit the slideshow. |
| 2.3 |
Can
I display photos from multiple albums in a slideshow?
No. A slideshow is limited to a
single album only. However, if you want to combine photos from
multiple albums into a single slideshow, you can use the Copy
feature to copy photos from multiple albums into a new album.
Please note that multiple copies count against your maximum
storage allocation. You can also move
photos from one album to another and thus create a combined
album for the slideshow. |
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| 3.2 |
Can
I print multiple photos at a time?
Yes. Here's
how:
| 1. |
Make sure you are viewing your
photos on the "My Photos", "Photos
From Friends", or e-mail Inbox
screen (you should see 6 photo thumbnails here). |
| 2. |
Select the Print
button. Your screen should change to show boxes beneath
each photo thumbnail. |
| 3. |
Move the yellow rectangle to
the boxes below the pictures you want to print and press
select to add checkboxes to the desired
photos. |
| 4. |
Select the Quick Print
button to Auto-print at default size or select Continue>>
to choose different sizes or multiple quantities. |
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| 3.3 |
What
is the difference between an Automatic and a Manual print job?
When you print from your TV, selecting Auto-Print
will send the printed page(s) directly to the default printer
using default printer settings (e.g. paper type, quality, etc.).
If you want to print your photos on specialty photo paper, you
should select Manual-Print from your TV, then
go to your PC and click the printer icon in
your system tray. Click the "Photo Prints"
job on the list to view the page(s) to be printed, and click
the printer icon at the top of the screen to
bring up your printer options. Select
the paper type and any other desired settings
and click OK to begin printing. |
| 3.4 |
Does
this system work with my non-Canon camera / printer?
Yes. The uploader software, Photo
TV Link, works with any JPEG image files that you have
stored on your computer, regardless of the digital camera or
scanner model. The printing software, Print TV Link, works with
any printer you have connected to your PC. Photo
TV Link Direct, however, only works with Canon
PowerShot digital cameras. |
| 3.5 |
Why
aren't my photos printing?
| 1. |
Make sure you have installed
the Print TV Link software on your PC.
You should see a printer icon in your
system tray (bottom right corner of your Windows desktop). |
| 2. |
Check your Internet connection.
Print jobs are sent through the Internet to your PC. |
| 3. |
If you selected Manual-Print
from your TV screen, you must click on the printer
icon in your system tray to select the print job you want
to print. Click the printer icon at the
top of the screen to bring up the Print window. Click
on the Properties button to bring up
your printer options. Select the paper type
and any other desired settings and click OK
to begin printing. |
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| 4 Sharing
and Receiving Photos from Friends |
| 4.1 |
How
can my friends send photos to my Photo Channel?
There are two ways to receive photos from friends:
| 1. |
By e-mail: Give
out your photo e-mail address to all your friends (If
you ever forget this address, you can always refer back
to it by selecting My Account from the
main screen.) When they send photos to this special e-mail
address, the pictures will appear in your Inbox in Photos
from Friends. Photos shared via your special
e-mail address count against your storage space. Note:
tell your friends not to bother writing a note because
any text is discarded – only the photo shows up. |
| 2. |
By User ID:
Give out your User ID to other photo channel subscribers.
They can share entire albums right from their TV to yours.
Photos shared via your User ID do not count against your
storage space. Note: for security reasons, do not
give out your PIN number to anyone. |
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| 4.5 |
How
do I add people to my share list and send them my photos?
Use the Photo TV Link software on your PC to add all your friends'
e-mail addresses or User IDs to your share list. Here's how:
| 1. |
Launch the Photo TV Link software
on your PC. |
| 2. |
Enter your User ID
and PIN (from your Welcome e-mail). |
| 3. |
Click on the Share List
button at the top of the window. Your Share List will
open in a browser window. |
| 4. |
Click the Add
button. |
| 5. |
Enter a Nickname
(10 characters or less) to easily identify your friend. |
| 6. |
Enter your friend's e-mail
address (if they don’t have the Photo Channel)
or User ID (if they do have the Photo Channel). |
Once you have set up your Share List, here's
how to use it::
| 1. |
In My Photos
screen on your TV, navigate to the album you want to share
and select it. |
| 2. |
Select the Share
button. |
| 3. |
Choose the people you want to
share with by placing a checkmark next
to each person’s nickname. |
| 4. |
Select the Share Now
button to finish. |
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| 4.6 |
How
do I block an unwanted sender from my e-mail inbox?
The first time you receive e-mailed photos from a new sender,
you will see the Confirm E-Mailed Photo screen.
On this screen you can from one of three options: Select
View if you recognize the e-mail address
and want to accept all future photos sent from this person.
Select Block E-Mail if you want to block
all future photos from this sender.
Select Block Domain if you want to block
all future photos from anyone sending them from this domain
(the part of the e-mail address after the @ sign).
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| 4.7 |
Oops,
I blocked someone by accident. How do I "un-block"
them so I can receive photos from them?
If you ever want to view the list of blocked senders or "un-block"
someone, just go to your TV and select Photos From Friends,
then select the Inbox. From the Inbox, select
the Options button. This will bring you to
the Block List screen where you can view the
e-mail addresses or domains you have blocked. If you remove
any entry on the list, you will be able to receive photos from
this person in the future. |
| 4.8 |
Can
I download the photos in my Photos from Friends Inbox to my
PC?
Yes. You can
access the Canon Photo Channel on the Web to download individual
photos. Click
Here to display the Photo Channel login screen, enter your
User ID and PIN then click
Log In to go to your account on the web. Select
Photos from Friends. Click on the Inbox,
and then click the thumbnail of the photo you
want to download. You will see a small disk icon
in the bottom right corner of the screen. Click on it and select
Save. Repeat this for each photo that you want
to download to your PC. |
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| 5 General
troubleshooting |
| 5.2 |
I
tuned to Channel 90 and it says "Not Authorized".
If you signed up through the website, it may take up
to 2 working days to activate your account. Once
your account is activated, you will receive
a "Welcome Kit" e-mail with your account information.
If you have received this e-mail, but are still getting the
"Service not activated" message, please contact
customer service. |
| 5.3 |
How
do I use the remote control with the Canon Photo Channel?
Use the up, down, left, and right
arrow buttons on the remote control to move the yellow
rectangle around the screen. Use the Select
>button to select the highlighted item. The A
and B buttons allow you to jump quickly to
the starting screen. The C button refreshes
the screen. |
| 5.5 |
Why
can't I see this channel on all my TVs?
The Canon Photo Channel is only available on
TVs equipped with digital cable boxes. If you have a mixture
of digital cable and basic cable boxes in your home, only the
digital cable boxes will be able to tune to the Photo Channel.
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Note that there is a
disk icon in the
bottom right corner
of the picture frame.
Click this icon and
you will be prompted
to download and save
the picture to your
hard drive.
Repeat this for all of
the pictures you want
to download. |
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| 5.8 |
My
cable box stopped responding and the screen is frozen. What
should I do?
First, try changing
the channel. If it still does not respond, please follow these
steps:
| 1. |
Turn off your cable box by unplugging
the power cord. Note: the Power button
on the box only puts it in "bypass" mode. |
| 2. |
Wait a few seconds,
then plug the power cord back in. It will take a few seconds
to start back up. |
| 3. |
Press the Power
button on the front of the box. |
If this still does not resolve the problem, please contact customer
service. |
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